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All notification emails are sent automatically. There may be a chance that notification emails from us are caught in your email spam filter. This is an easy fix! When you have a chance to go onto your desktop or laptop computer (doesn’t work on mobile unfortunately) you can search in your email and mark us as not spam so that you receive all future communications from us.

The other option could be that your e-mail was incorrectly input when you signed up for an account, this happens quite often too!
Another easy fix, simply log into our website and confirm your email is correct and update if necessary.

If none of the above fixes work, Please contact our customer service team for help.

You can Contact us by clicking on the floating help tab at the bottom right-hand side of your screen. Alternatively you can send us an email to hello@hyvebeauty.com

We hope you found this helpful!

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