We are so sorry that this happened, we do our utmost to ensure we are diligent in packing our products as best as we can.
Please do not dispose, send us your order number and a picture of the damaged item exactly as you received it within 24 hours of receipt and we will ensure a resolution to you as soon as we get that info!
Depending on the situation this will either be in the form of a store credit or replacement product.
Please reach out to us at hello@hyvebeauty.com with the above information, we are very responsive and strive for 1-2 business days to respond to you. Please don't send multiple requests for assistance, it causes confusion and may delay in responding to you.
Thank you so much - we will help!