Shipping - Delivery & Returns

  • Customs and Duties Charges

    As a best practice when importing from other countries we suggest checking with your local government for your importation tax laws. HYVE Beauty does not charge taxes or fees outside of Canada. However the customer may have to pay taxes such as VAT, Duties, State Taxes, etc. on importing products...
  • Do you offer curbside pickup?

    Absolutely you can pick up your order from our rear warehouse door in Leduc, Alberta. At checkout choose ‘PICK UP’ and when your order is ready you will receive pick up instructions emailed to you. We kindly request 1-2 business days to prepare your order with care. *Please note we do NOT have...
  • How can I track my shipment?

    Once your order is placed it can take 2-3 days for us to process it with care. When processing is complete, a tracking number is assigned by the shipping carrier, your order leaves our warehouse in Leduc, Alberta, Canada and you will receive an email with your tracking information. Once its ship...
  • I haven't received my shipping confirmation email. What should I do?

    You can login to your account at anytime to view your order status including tracking numbers!  We do our best to get orders out within 2-3 business days of order placement - during a sale we might be a little busier! We appreciate your patience and understanding - if your order is sitting past ...
  • Is my order ready for pick up?

    Our friendly warehouse team will contact you by email when your order is ready with curbside pick up instructions from our warehouse in Leduc, AB.  Please note we do not have a store front. We do ask for an understanding of 1 to 2 business days to process and pack your order with care! Thank yo...
  • My machine is not working, what do I do?

    Hopefully we can help you troubleshoot the problem and get this resolved ASAP! Send us the order number of your purchase and a video of the problem you are having with your machine, be detailed with audio to our support team at: hello@hyvebeauty.com We take our customer service very seriously a...
  • Package says delivered but it's not here

    Not to worry, if you are receiving a delivered notification on your tracking information we have a couple of ideas. Please wait 1 more day - sometimes the carriers can be a bit over zealous in reporting things as delivered prior to them actually being dropped off. Do you perhaps have a community...
  • What is your Return Policy?

    For the safety of our artists in our community and the given nature of the work we do, all sales are considered final. We take great care to ensure your supplies arrive to you in great condition, sealed, and sterilized (where applicable). Having said this, regardless of the care and diligence of ...
  • Why is my delivery taking so long?

    We understand it's important that you know where your supplies are!  When your order shipped you will receive a tracking number by email (or texted depending on your communication preference with us!) If you didn't get it (sometimes they land in junk mail) you can check your order status with tr...