Orders & Processing

  • Cancelling / Changing an order prior to shipment

    Our warehouse team is comprised of wonderful joyful women who work very hard to get your orders packed and processed with care as quickly as possible. Our commitment is to have your order shipped out as soon as possible. As such, we will do our best to take care of your requests but cannot guara...
  • Can I add to my existing order?

    If your order was placed within 24hrs, place your order with the extra items you need and use discount code COMBINEIT at checkout which will waive additional shipping charges! Our warehouse team is seriously good at what they do and we get most orders out within 1-2 business days. It is importa...
  • Coupon code - One Per Order

    Our system limits only one coupon code per order so we suggest using the code that provides you with the most value! *Note Perma Blend issued a directive to all distributors that their products must be excluded from any/all discount programs. We hope you found this helpful!
  • Do you accept E-Transfer?

    Yes!  We do accept e-transfer from our Canadian clients. During checkout, when it comes to the payment step, simply select interact e-transfer.  You will receive instructions to email payment to admin@hyvebeauty.com *Note - e-transfers must be received within 24 hours or your order will be canc...
  • Do you have a storefront I can shop at?

    We do not have a store front for you to visit. HYVE Beauty operates a warehouse location only in Leduc, Alberta. Orders can be placed online and we do our best to have the most helpful information on our products on our website for you to shop from. We also have curbside pick up available - cho...
  • Do you offer Free Shipping?

    We offer free shipping in North America automatically (no promo code needed) on all orders over $250! Unfortunately, we are not able to offer express shipping as a free shipping option. If you would like faster shipping we encourage you to use a different discount code such as HYVEFIVE for 10% o...
  • Do you Price Match?

    Thanks for checking in!  We’ve decided as a team a long time ago that we never want to get in a price match or war with our esteemed competitors, we prefer to instead provide greater value. Most of our top selling products like Perma Blend are priced competitively so we are quite proud of the va...
  • How do I access my invoices?

    You can access your invoices by logging into your account on hyvebeauty.com Click the little person icon at the top right corner if you are on desktop or bottom right if you are mobile. Once you click this button the login screen will pop-up.  Enter your log-in information. Once you have logge...
  • How long will my order take to get here?

    Delivery estimates from the courier are included in our available shipping methods. These are estimates only and not guaranteed delivery dates. Express shipments are always advised if you have a specific deadline and indicates to our warehouse staff to prioritize your order in the queue. We ask...
  • I forgot to use my discount code - what can I do?

    We will always do our best for you.  If you have forgotten to enter your discount code please email us at hello@hyvebeauty.com within 24 hours of order placement and provide us with your discount code and order number. We will calculate your discount value and issue you a gift code for your next ...
  • I've placed my order, when will it ship?

    The shipping estimates on our website only reflect transit days (not the 1-2 processing days), and again this is an estimate only. Our warehouse team always works diligently to ensure the best service for you and all of our valued customers! We do ask for a consideration of 1-2 business days from...
  • No Tracking Information Received

    All notification emails are sent automatically. There may be a chance that notification emails from us are caught in your email spam filter. This is an easy fix! When you have a chance to go onto your desktop or laptop computer (doesn’t work on mobile unfortunately) you can search in your email a...
  • Product is out of stock

    We work hard to have the best stock selection for you, however sometimes demand exceeds supply!  Not to worry, we generally have more stock coming within a week. The best way to find out when your product is back in stock is on the product page click on the ‘GET NOTIFIED WHEN OUT OF STOCK ITEM A...
  • Received Damaged Product

    We are so sorry that this happened, we do our utmost to ensure we are diligent in packing our products as best as we can. Please do not dispose, send us your order number and a picture of the damaged item exactly as you received it within 24 hours of receipt and we will ensure a resolution to yo...
  • US Currency Conversion

    As a Canadian company our prices are charged in Canadian Currency (CAD) . Our customers in the United States & other country's will see our prices reflected in USD (or local currency) on our store and then CAD at the checkout. Your credit card provider will convert from CAD to your local cur...